In order to help you as quickly and efficiently as possible, we’ll need you to gather up as much information as possible from the start. 💡 Before you send over a ticket, be sure that you have cleared your browser or application cache as this can solve certain basic issues. Here is a quick guide on retrieving the call UUID.
The first thing you’ll need to do is to collect the call examples to send to our support team. If you would like to speak with our Support in either Spanish or German, please raise a ticket or reach out by phone.įrom the Phone application, click on your User Icon in the lower right-hand corner to open up Settings. ⚠️ Please note that chats are not currently supported in Spanish or German, and all Spanish/German chats will be redirected to our English chat. 🔗 If you have a billing-related question, please submit a ticket with the Billing Team in this portal and choose from the topics listed in the menu.Īs a customer, you can access our Live Chat from either the Dashboard (if you are an Admin) or through the Aircall Phone application in the Help & Support section.įor English, the chat is open Monday through Friday, 24/5.įor French, the chat is open from 9 a.m. 🔗 If you have a question or you’re looking to follow up on a number porting, please reach out to our Porting Team through this portal. In order to create new tickets and follow up on current tickets, you will need to login into the portal to check the status and communicate with the support team.
⚠️ Please keep in mind that Aircall for Jira is a ticketing portal. If you have not set up your account yet, please follow the guide here. If you require technical assistance related to our product or to an integration, please submit a ticket through this form. If you have a problem, let us know - we are here to help! Aircall aims to provide a perfect Phone system, but, we understand that inconsistencies might arise.
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